Frequently asked questions | FAQs
Based on user experience, here's a list of common questions.
Do I get access to all the content on the site or just the topic I’m interested in?
When you sign up to Karl Taylor Education you get access to ALL the courses on our site as well as all live shows, live show replays, member discounts, competitions and more.
How do I access courses and live shows?
Once you sign up to Karl Taylor Education our courses and live shows can be viewed anywhere in the world, as long as you have an adequate Internet connection. You can stream our education platform and content on devices such as smartphones, tablets, laptops and computers.
Our content is available to watch when you log in to your account on our website, providing you have an adequate Internet connection. Simply login and go to the section of the website you wish to explore to start viewing.
How long do I have access to my content?
You have access to the Karl Taylor Education content for as long as your membership is up to date and as long as you are connected to the Internet.
How do I access my bonus content?
Certain courses have associated files or bonus content and you will find these on our website under the ‘Downloads’ section or on the relevant course page.
What format are your courses in?
Our courses and live shows are available in Full HD streaming and can be viewed on multiple devices, such as smartphones, tablets, laptops and computers.
How do I change my account information?
You can easily change the name and/or email address linked to your account, change your password or upgrade your account by logging into your account and going to the ‘My Account’ section at the top right of the website.
I would like to purchase membership as a gift for someone, how do I do this?
Simply sign up for a new account and enter the details of the person that you wish to purchase the membership plan for. Enter that persons name and email information and create a password. The person you are purchasing for can change the password later.
Why $19 per month?
It’s all about value. We believe that our photography education is the best in the industry. In the past, that came at a premium price. For example, a single pro course retailed at $399. But because our training isn’t just for professionals, we came to believe that our pricing shouldn’t be either.
Our new monthly subscription model will give you everything — all of our past and future courses, live shows, exclusive downloadable resources, and partner discounts — for one low price. In making our pricing more affordable, we’ll be able to reach more people and offer even more value — which means more courses, more live shows and better partner discounts.
Signing up is easy. If you decide later that you want to cancel, it just takes a couple of clicks. We hope that you’ll join us and discover exactly why our photography education is considered the most entertaining, respected, and valuable training available.
What membership plans do you offer?
We currently offer four membership plans — Monthly Plan, Annual Plan, Two-year Plan and Lifetime Mentor Plan. We believe in making our content accessible to everyone, which is why all of our plans include access to ALL our courses, live shows, member discounts and online support. You can find out more about each of our plans here.
Do you offer certification?
Certification is available through our Lifetime Mentor Plan, which also includes lifetime access to Karl Taylor Education. Leading up to your certification, you will also receive personalised guidance from Karl himself to help you achieve your photography goals, along with access to all our courses, live shows, discounts and online support. To learn more about the Lifetime Mentor Plan, please visit our Sign Up page.
How does the mentor plan work?
The Mentor Plan is our best value for money plan as it offers lifetime access to Karl Taylor Education, as well as mentorship and certification (along with access to all our courses, live shows, competitions, member discounts and online support).
Upon signing up, you will receive personal feedback on your work from Karl, along with priority support on our website. Within those two years you will have the opportunity to submit two portfolios of work (one for initial assessment and one for final review and certification).
The tailored video feedback from Karl with advice and recommended educational resources will be provided after your initial assessment. Then, after six months and up to two years after your initial submission, you will be able to submit a final portfolio for certification.
Once these two years are complete, you will also be able to enjoy lifetime access to our site, with all courses, live shows, discounts and online support.
For more information about the Mentor Plan, please visit our Sign Up page.
How often do you release new content?
We release new content on a regular basis. This includes monthly new courses, along with at least two live shows every month.
I’d like to upgrade my account, how can I do this?
Upgrading your account couldn’t be easier. Simply visit the ‘My Account’ section at the top of the website and select your new plan. Once you’ve selected your new plan, any credit from your current plan will be automatically calculated and offset against the price of the new plan.
I signed up for the annual plan, when will I receive my gifts?
As of May 2019, members who sign up for the annual, two-year or mentor plan all qualify for a variety of useful photographic accessories. These gifts will be dispatched to your billing address within 21 days of signing up or upgrading.
What payment methods do you accept?
Our monthly membership is charged in $USD and/or £GBP. We accept the following payment methods:
1) Online using our secure checkout using a debit card or credit card.
2) Online using PayPal.
What language are the courses available in?
Currently our courses are available in English only and we are currently working on adding subtitles to all our education content. We currently have English subtitles on all our existing courses and we are working to add these to new content and live shows too.
I would like to download the video content, can I do this?
You are not entitled to download, copy, distribute or share any of the membership content of the Karl Taylor Education website. Your agreement with us is for streaming access only. To watch videos and live shows you will need an adequate Internet connection.
What if I want to cancel my account?
You can easily cancel your subscription at any time by heading to the ‘My Account’ option at the top of our site, where you should click ‘View my invoices/redeem a gift card’. This will open a new window, where you will need to click ‘Cancel Subscription’ in the Subscriptions box. You will then receive an e-mail confirming your cancellation.
I have a question about a technique demonstrated in part of the training, where can I post this question?
You can ask any technical or course-related questions in the comments section under each course video and Karl or a member of the team will be happy to help.
As a member, you also have access to our photography concierge customer support. Simply log in to your account to access this valuable service. We're on hand during studio hours to assist all members with photography questions or provide further advice on our education, products or services.
You can also get in touch via e-mail or using the live chat option at the bottom right of the page. For our live photography shows you can post questions during the show in the Live Chat window.
My question is not answered here?
If you have a question not covered in our FAQ list or would like to reach our customer service, please use the following email [email protected]. Alternatively, please use our live chat option which you’ll see at the bottom right of the website.